Decathlon Online Shopping App 4+

I’m extremely happy to buy World Class Sports equipment & wear at such affordable prices! I believe it’s no less than a revolution for Indians with normal and low Indian salaries, who have sports as their passion. Most of my track pants and sweat shirts are Decathlon products. My Himalayan Trekking - low & high altitude is mostly Quechua & Forclaz by Decathlon.
The staff of the Decathlon store is super excellent and very knowledgeable. Few names that come to mind are Thapa & Dheeraj of the Mountaineering section in Gurugram store. Aftab in the Delhi store gave some excellent tips. I have learnt a lot from these young staff, some of whom are national level sports persons. My prayers and best wishes for success & prosperity of Decathlon, it’s management, and team of employees 🙏🧘🏻‍♂️🌄🌅🌻🕉☸️☯️✝️☪️

Hello Uma, we are very elated to receive such wonderful feedback on our products & services it surely motivates us to go the distance. And we will definitely have this forwarded to the respective teams. In case you require any assistance, please drop in an email at care.india@decathlon.com

I ordered an Adjustable Dip Bar TS 100 on the 31st August, made the payment online and was given 6th September as delivery date. There was no update from Decathlon till 6th so I called them and the customer service executive guaranteed that the product will be dispatched within 24 hours. These calls went on for a week and I was asked to wait for the next 24 hours or 48 hours everytime.
I was told that a complain has been put in and my order has been put in priority list and everything. After almost a week of calling them everyday I called them again to know the status and I finally get to know that the order was cancelled from their end on the 4th of September itself. There is still no update on the app, neither have I received any update via message or email that a refund has been initiated or that my order has been cancelled. The app still shows that my order is confirmed and will be delivered by 06th September 2021. So my money is stuck, I am not receiving the product that I had been waiting for since July (it was out of stock before august) and decathlon customer service has been of 0 help.

Decathlon has given me the worst experience faced on an online shopping app. I will not recommend anyone to order anything from their online portal or app atleast.

Hello Jay, we are truly very apologetic for the inconvenience this experience has caused you. Please drop us an email at care.india@decathlon.com with your contact information and we will get in touch with you to help you with your concern.

First of all - I've been buying decathlon products for a long time now mostly form their stores. Totally satisfied with the products but app is whole different story. Tried using app for the first time and it was an awful experience. The thing that annoyed me the most was the constant spam of “Turn on notifications”, please give us an option saying “Don't ask again”. Its frustrating that such simple thing not being there can ruin you experience. It was so hard to browse products when you’re getting spammed with offer deals and notification windows every couple seconds. Another thing I’d like to add is that every time i had to go the homepage, i had to go back like 10-15 times. Add home button on top left or something that’ll help our browsing experience. Also the fonts being different on different windows was jarring aswell. Hope these issues will get fixed soon!

We appreciate your feedback and apologize for the inconvenience you experienced with our app. We understand your frustration with the notification prompts and browsing experience. Our team is actively working to address these issues and improve the app's functionality. Your suggestions regarding a "Don't ask again" option and a home button are noted, and we'll strive to enhance your experience. Thank you for bringing these concerns to our attention, and we hope to provide a better app experience for you in the future.